Human and Organizational Performance (HOP) is a framework that seeks to enhance safety in the workplace by examining how work is done and how people interact with the systems around them. HOP emphasizes the importance of developing a safety culture in the workplace and creating systems that are resilient and able to adapt to changing circumstances. In this white paper, we will explore what HOP is, how it relates to safety in the workplace, and what leading experts in the field have to say about it.
What is Human and Organizational Performance (HOP)?
According to Dr. Todd Conklin, a leading expert in HOP, “HOP is a way of looking at how work is done and how humans interact with the system around them.” HOP recognizes that humans are fallible and that errors are inevitable, but that organizations can reduce the frequency and severity of errors by improving the way they manage their work systems and their people.
- Systems thinking: HOP recognizes that accidents and errors are not solely the result of individual actions, but also of underlying systemic factors. By identifying and addressing these systemic factors, organizations can prevent accidents and improve safety.
- Risk management: HOP emphasizes the importance of managing risk in the workplace. This includes identifying and assessing potential hazards, developing strategies to mitigate risks, and monitoring the effectiveness of risk management strategies over time.
- Human factors: HOP recognizes that human factors play a critical role in safety in the workplace. By understanding how people interact with the systems around them, organizations can design work processes and systems that are more resilient and less prone to errors and accidents.
HOP emphasizes the importance of creating a safety culture in the workplace. This means creating an environment in which safety is a core value and workers are empowered to take an active role in identifying and addressing potential hazards. As noted by Dr. Erik Hollnagel, a leading expert in resilience engineering, “Safety is not just about avoiding errors and accidents, but also about creating a culture in which workers feel empowered to take responsibility for safety.”
HOP also emphasizes the importance of learning from mistakes and near-misses, rather than blaming individuals for errors. By examining the underlying systemic factors that contribute to errors and accidents, organizations can develop more effective strategies for preventing similar incidents in the future. As noted by Dr. Sidney Dekker, a leading expert in HOP, “When we focus on the system, rather than blaming individuals, we can make real improvements in safety and reduce the risk of accidents and errors.”
HOP also recognizes the importance of building resilience in the workforce. This means providing workers with the necessary tools, training, and support to respond to unexpected events and adapt to changing circumstances. By building resilience in the workforce, organizations can improve their ability to maintain productivity and efficiency in the face of adversity.
- Dr. Todd Conklin: “HOP is a way of looking at how work is done and how humans interact with the system around them.”
- Dr. Erik Hollnagel: “Safety is not just about avoiding errors and accidents, but also about creating a culture in which workers feel empowered to take responsibility for safety.”
- Dr. Sidney Dekker: “When we focus on the system, rather than blaming individuals, we can make real improvements in safety and reduce the risk of accidents and errors.”
- Dr. Nancy Leveson: “HOP is a holistic approach that recognizes the complex interplay of human and organizational factors in safety in the workplace.”
Human and Organizational Performance (HOP) is a comprehensive approach to improving safety in the workplace that recognizes the importance of systems thinking, risk management, and human factors. HOP emphasizes the importance of creating a safety culture in the workplace, learning from mistakes and near-misses, and building resilience in the workforce. Leading experts in the field, including Dr. James Reason, Dr. Todd Conklin, Dr. Erik Hollnagel, Dr. Sidney Dekker, and Dr. Nancy Leveson, have highlighted the importance of HOP in reducing the risk of accidents and improving safety in the workplace. By adopting HOP principles, organizations can create a more effective safety culture, reduce the frequency and severity of accidents, and improve overall productivity and efficiency.
Conklin, T. (2012). Pre-Accident Investigations: Better Questions – An Applied Approach to Operational Learning. Ashgate Publishing, Ltd.
Hollnagel, E. (2014). Safety-I and Safety-II: The Past and Future of Safety Management. Ashgate Publishing, Ltd.
Dekker, S. (2011). Drift into Failure: From Hunting Broken Components to Understanding Complex Systems. Ashgate Publishing, Ltd.
Leveson, N. G. (2011). Engineering a Safer World: Systems Thinking Applied to Safety. MIT Press.
