Human and Organizational Performance (HOP) Principles is a course that focuses on understanding how worker behavior is influenced by their environment and how organizations can minimize undesirable events. It emphasizes the principles of High Reliability Organizations (HROs) and the application of error-prevention and detection tools and techniques. HOP recognizes that human error is a systemic issue and aims to manage it by building adaptive capacity and designing robust processes and systems. The course introduces the seven HOP principles, which include acknowledging human fallibility, recognizing the inherent value of individuals, and understanding that conditions that lead to unwanted consequences exist within the organization. By implementing HOP principles and proactive risk management strategies, organizations can achieve sustainable success and reduce the occurrence of unwanted events.

This course aims to provide students with a comprehensive understanding of human error and its implications in high-risk industries. By the end of the course, students will be able to distinguish between active and latent errors and understand how they contribute to human error. They will also learn about Frese's Law of Error Frequency and its significance in managing human error. Additionally, students will gain the ability to identify and differentiate the active and latent pathways to harm, along with their associated factors. The course emphasizes the importance of managing human error and highlights the need for organizations to take a proactive approach to mitigate the risk of error in order to ensure safety and minimize undesirable consequences.

This course is designed to provide participants with a comprehensive understanding of performance modes and the factors that contribute to errors in each mode. Participants will learn about the Knowledge-based, Rule-based, and Skill-based performance modes and their characteristics, error rates, and potential sources of errors. The course emphasizes the importance of error mitigation strategies to reduce error rates and improve performance in each mode. Participants will also learn about the role of HOP tools and techniques in managing human performance and promoting safety and reliability in complex systems.

This course has been designed to provide the student with a high-level overview of system weaknesses and their impact on human and organizational performance, HOP. We will explore how system weaknesses manifest as deficiencies or vulnerabilities in an organization's processes, procedures, controls, and structures. These weaknesses can hinder productivity, compromise safety measures, and undermine overall operational effectiveness. By understanding the potential consequences of system weaknesses, participants will gain a sense of urgency and recognize the importance of proactively identifying and addressing them.

This course focuses on Risk Important Actions (RIAs) and their significance in managing risk in work activities. Participants will learn to identify and differentiate RIAs from Critical Steps in tasks involving risk. The course explores the impact of active and latent errors on asset harm and emphasizes the importance of error prevention tools and techniques. Through exercises and practical examples, participants will gain a deeper understanding of the relationship between RIAs and safety outcomes. The course concludes with actionable steps to improve risk management processes and mitigate the frequency and severity of undesirable events.

This course focuses on the importance of Critical Steps and Risk Management in work activities. Participants will learn to identify Critical Steps and Risk Important Actions (RIAs) and understand their significance in ensuring safety and preventing harm to assets. The course provides a simplified risk management approach and explores the concept of touchpoints in work processes. Through exercises and discussions, participants will gain a clear understanding of the distinction between Critical Steps and RIAs and learn practical strategies for incorporating them into daily work processes. The course concludes with actionable steps to enhance risk management and promote a proactive safety culture.

This HOP Fundamentals Level One (Core) Course Refresher and Final Exam is designed to reinforce and assess your understanding of the essential concepts covered in the HOP Fundamentals curriculum. The course covers a range of topics, including Introduction to HOP, HOP Principles, Human Error, Error Precursors and Traps, GEMS Model, Managing Risk with Defense-in-Depth, System Weaknesses, Risk Important Actions, Risk Management and Critical Steps, and Introduction to HOP Error Prevention Tools and Techniques. By reviewing and revisiting these subjects, you will solidify your knowledge and proficiency in the fundamentals of HOP, equipping you with the skills to enhance human performance and prevent consequential errors in the workplace. The final exam will test your comprehension of the course material, allowing you to demonstrate your understanding and apply it effectively in real-world scenarios.